Timeless Furniture

Shipping Policy

Timeless Furniture Shipping Policy

Thank you for choosing Timeless Furniture for your antique furniture needs. We are committed to providing a hassle-free and reliable shipping experience. Please review our shipping policy below for details on our delivery process, shipping partners, and associated costs.

1. Shipping Areas: Timeless Furniture offers shipping services to the following areas:

2. Shipping Partners:

We have partnered with trusted and reputable shipping providers to ensure the safe and timely delivery of your purchases. Our partners are experienced in handling furniture items and are committed to upholding our quality standards during the shipping process.

3. Shipping Calculation: Shipping costs are calculated based on the following factors:

  • Dimensions of the item(s)
  • Weight of the item(s)
  • Distance between our distribution centre and the delivery address

Please note that the final shipping cost may vary based on the specific items in your order and any additional services requested. Kindly contact customer service for deliveries estimates to Cape Town and KZN.

4. Estimated Delivery Timeframes: Delivery times will depend on your location and the availability of the product. While we strive to provide accurate estimates, please keep in mind that unforeseen circumstances, such as weather conditions or logistical challenges, may affect delivery times.

Estimated delivery timeframes are as follows:

  • Gauteng and Pretoria: 1 to 3 business days
  • Cape Town: 2 to 4 business days
  • KwaZulu-Natal (KZN): 2 to 5 business days

5. Delivery Process: Once your order is confirmed and payment is processed, our team will begin preparing your item(s) for shipment. You will receive an order confirmation email containing the details of your purchase and estimated delivery date.

Our shipping partner will contact you to arrange a suitable delivery time. Please ensure that you or a representative is present at the delivery address during the agreed-upon time.

6. Receiving Your Shipment: Upon delivery, please carefully inspect the packaging and the item(s) for any visible signs of damage. If there is noticeable damage to the packaging, we recommend documenting it with photos and informing the delivery team. If the item itself is damaged, kindly refuse the delivery and immediately contact our customer service team.

7. Additional Services: If you require additional services such as assembly or inside delivery, please inquire about these options when scheduling your delivery with our shipping partner. Additional charges may apply for these services. This service excludes Cape Town and KZN purchases.

8. Contact Information: For any questions or concerns regarding your shipment, please contact our customer service team. We are here to assist you throughout the shipping process and ensure your satisfaction.

At Timeless Furniture, we value your trust and are dedicated to providing a seamless shipping experience. If you have any inquiries or require assistance, please do not hesitate to get in touch with our customer service team

Customer Service no: 0833148598

Timeless Furniture Shipping Policy